F.A.Q

When will I receive my order:

We try to ship all our orders within 3 working days of your order.

Please email us at info@apartment49.com if your order is urgent and we can try to accommodate you.

How much will shipping cost me:

HK Island, Kowloon and the New Territories

Shipping on all orders over $1,000 is free.

For purchases under $1,000, a flat rate of $100 applies.

Discovery Bay and Outlying Islands

A flat rate of $200 applies to all orders.

Can I pick up:

Of course!  We would love to see you.  You can choose to "Click and Collect" to collect your purchases from a location in the Mid-Levels.

Do you ship internationally:

Whilst our website currently only caters to Hong Kong deliveries, we would be delighted to ship our products to you beyond Hong Kong’s borders!

Please get in touch with us via info@apartment49.com for a shipping quote on the products you would like to purchase.

Returns & Refunds:

In the event that the item you receive is faulty, you are entitled to a refund or exchange.  Please allow 3-5 business days for your refund to be processed.

Please advise us in writing within three days of delivery via info@apartment49.com, with a photo and brief description of the damage.

What is the Currency of the website:

All products are listed for sale in Hong Kong Dollars.