F.A.Q

When will I receive my order:

We try to ship all our orders within 3 working days of your order.

Please email us at info@apartment49.com if your order is urgent and we can try to accommodate you.

How much will shipping cost me:

Hong Kong

Shipping on all orders over $1,000 is free.

For purchases under $500, a flat rate of $50 applies.

For purchases between $500 and $1,000, a flat rate of $100 applies.

 

Do you ship internationally:

We currently ship to the following countries:

Singapore, Malaysia, South Korea

USA, Australia, New Zealand

Shipping is based on weight, calculated at check out.

If you are outside of these countries, please get in touch with us via info@apartment49.com for a shipping quote on the products you would like to purchase.

Returns & Refunds:

In the event that the item you receive is faulty, you are entitled to a refund or exchange.  Please allow 3-5 business days for your refund to be processed.

Please advise us in writing within three days of delivery via info@apartment49.com, with a photo and brief description of the damage.

Fashion:  Please take note of the size guides when ordering dresses, rash vests and sandals.  We are a small business and cannot always exchange sizes.

As a small business, we cannot accept exchanges due to change of mind.

What is the Currency of the website:

All products are listed for sale in Hong Kong Dollars.